Frequently asked questions

If talking to a real-life human is more your thing, you can reach me via email (below).

Orders

Can I commission a custom piece?

At times, yes — depending on my studio schedule.

If you’re interested in a custom or special piece, you’re welcome to get in touch via email or

Instagram to discuss availability.

Do you accept returns or exchanges?

Because each piece is handmade, returns are handled on a case-by-case basis.

If your order arrives damaged or incorrect, please contact me within 48 hours of delivery so we can resolve it.

Shipping & Returns

How is my order packaged?

All pieces are carefully packed using protective materials to ensure they arrive safely.

I aim to balance secure packaging with minimal waste whenever possible.

Do you ship internationally?

Yes, international shipping is available.

Shipping costs and delivery times vary depending on location and will be calculated at checkout.

Please note that customs fees or import taxes may apply and are the responsibility of the buyer.

How long does shipping take?

Orders are typically shipped within the timeframe noted on the product page.

Delivery times vary depending on destination.

Once shipped, you’ll receive a tracking number.

Product

Are your pieces handmade?

Yes. Every piece is made by hand in my studio.

Because of this, small variations in shape, glaze, and surface are natural and part of the character of each object.

No two pieces are exactly the same.

Are the pieces food safe?

Yes. All functional pieces are glazed with food-safe glazes and fired to appropriate

temperatures. If a piece is not Foodsafe that will be specifically mentioned.

They are made to be used, not just displayed.

Are your glazes durable?

Yes. All glazes are tested for durability and everyday use.

That said, ceramics benefit from thoughtful care — avoid sudden temperature changes and rough handling to ensure longevity.

I saw something on Instagram — will it be restocked?

Not always.

Many pieces are made in small batches, and some are one-offs.

If something sells out, it may or may not return in the same form.

Joining the mailing list is the best way to hear about restocks and new work

Use & Care

Can I use them in the dishwasher?

Most pieces are dishwasher safe, but gentle handwashing is always recommended to preserve the glaze and finish over time.

If a piece has very fine edges, sculptural elements, or gold accents, handwashing is advised.

Are the pieces microwave safe?

Stoneware and porcelain pieces are generally microwave safe.

However, ceramics can retain heat, so please handle with care.

Pieces with metallic details should not be microwaved.

How do I care for my pottery?

Each order includes care instructions.

In general:

- Avoid sudden temperature changes

- Handwash when possible

- Treat handmade ceramics with the same care you would give glass or wood

With proper care, your piece should last for many years.

Contact

I have another question — how can I contact you?

You can reach me via:

- Email (listed on the site)

- Instagram DM

I do my best to reply as quickly as possible.

Get in touch

Have questions about your order, or a general enquiry?